Here is the comment in its entirety:
West Teleservices is the last place one should look for work. There are many far more reputable companies to choose from and the overall experience will be much better. West makes commitments that it cannot keep not to mention it would seem that they are unable to keep any long term contracts due to quality issues. It seems that the only clients West is able to keep on a long term basis are all being investigated by numerous agencies including the FDA, FTC and numerous other State and Federal Angencies for fraud, deception to name a few.
Examples include the ever so infamous Kevin Trudeau (3 time felon and author of Natural Cures and numerous other schemes to part people from their money), Propolene (aka Lipozene), Video Professor (we call this SCAM WITH A SMILE), just to name a few. West seems to justify their being in bed with these crooks as "hey we just take calls for em".
If you have any moral backbone at all you will not be comfortable taking calls for this company once you investigate their clients on google. Even more disturbing is West's concept of paying by the minute...of course only for the minutes you are actually talking on the phone...so...if they over project call volume (and they almost always do), most of their work at home agents sit waiting for calls that never come with a net hourly wage of less than $3.35 an hour assuming of course that you get any calls at all.
West's latest failure is the Office Depot account. There are hundreds of agents nationwide that have spent numerous hours training only to find out that there are no hours available because West has lost the contract to serve Office Depot due to gross mismanagement on West's behalf.
Only problem is that West hasn't told their agents this yet (in typical West Teleservices fashion). If I were looking for work at home employment...steer far far away from West. It's a waste of time and a serious lession in frustration.
