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Dec20
Delivery Disaster! Christmas Card Takes 93 Years to Arrive
What's the worst customer service problem that you can imagine? What if a customer had to wait so long for an item that they actually passed away before ever receiving it?

That's exactly what happened to a Kansas woman, Ethel Martin. In 1914 her cousin mailed her a Christmas card. It was just delivered to the woman's sister-in-law this year.

I wouldn't have even heard about this quality control issue if it hadn't been for a post I read at Freelancing Journey. The full story is on Yahoo.

Naturally, this story is an exception to the rule. It's one of those flukes that sometimes get overlooked. When it's finally discovered no one quite understands why it took so long to resolve.

There is a lesson in this story, though.
Christmas-cards.JPG

The lesson is to be careful. If you've been putting off looking at a particular problem in your business, why not take another look at it today? Chances are, you will be coming at it with a fresher perspective. You may even be able to solve the problem now, even though it might have originally seemed very difficult.

By periodically reviewing difficult tasks, you may be able to avoid spectacular snafus like the one that caused Mrs. Martin's Christmas Card to arrive after she died.

On a personal level, I would love to receive mail intended for one of my ancestors. What a treasure! It would be a priceless way to learn more about them. As the intended recipient, however, I don't want to have to wait years for my mail.

What about you? Have you got a problem that you've put off dealing with?

Leave a comment and let us know.


4 Comments/Trackbacks




What a smart spin on that wild story! Good thinking!

Thanks Denise! I enjoyed the story and thought a lesson could be learned.

» A Small Business Christmas - Tips From Around The Web from SmallBizMentor
Here's a selection of small business christmas tips from around the web. Business Christmas Cards Do's & Dont'sWho should you send cards to? What type of cards? What should you say? This article covers the ins and outs of business... [Read More]

» Bad Customer Service from WAHM Blog
Can you image it taking 93 years to resolve a problem your business may be facing or 93 years to correct an issue you have with another company? Me Either! To be real frank, after 30 minutes of trying to fix a situation I have normally about had it. We... [Read More]

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