
Criticism is something that everyone faces, but home business owners may face it more often than others. Why? Because if you own a home business one of the many hats that you probably wear is that of complaint department.
It stands to reason that handling criticism is a key business skill. In fact, how you deal with complaints can be the difference between losing or keeping a client. It could even be the difference between staying in business or going out of business.
It can be hard to stay calm in the face of complaints and negativity, but if you want to be successful in business it's vital that you learn to do so.
Some other resources on handling criticism:
- How To: Handle Criticism with Grace from lifehacker.
- How to Accept Criticism with Grace and Appreciation from zenhabits.
- Withstanding Personal Attacks in the Workplace at lifehack.org.
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Posted by: Courtney | October 4, 2007 6:10 PM | Permalink to Comment