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Oct13
Are Your Customers Satisfied?

No matter what your home business is, it couldn't exist without your customers. Do you know whether or not your customers are happy with your service or product?

If you don't, you should take steps to find out. It's better to stay abreast now of customer reaction to your product and services than to lose business later due to dissatisfaction.

There are a lot of different ways for a home business to measure customer satisfaction, but the simplest is to just ask the customers. Besides, finding out whether or not your customers are happy will provide valuable feadback to your home business. At Think Customers: The 1to1 Blog Ginger Conlon emphasizes the importance of customer feedback in her post Are You Delivering on Your Brand Promise?

Imagine: what if you discovered that by changing one simple thing about your home business you could increase your customer retention. Wouldn't you want to change that one simple thing? Well, you can't change it unless you find out what it is.customer-satisfaction-is-important.jpg

The manner in which you ask your customers whether or not they are happy can take any of the following forms:
  • Survey
  • Comment card
  • Phone call

At White Noise David Baker outlines basic steps for creating an effective customer survey.

At QViews Theresa Quintanilla blogs about a single question that some claim you can ask your customers to track their satisfaction.

Whatever technique you use, it is important to the success of your home business to measure customer satisfaction.

What about you? How does your home business measure customer satisfaction? What works for you?

Leave us a comment and let us know.


5 Comments/Trackbacks




My non-Filipino clients are more subtle whenever there's anything that bothers them when it comes to my output. This is the very reason I have to directly ask them for feedback so that I can continue improving my services.

I'm also planning on sending out a survey-type of feedback form to learn more about my business weaknesses and strength.

Thanks for these past two posts, Laura. I'm breaking into sales here in the next few months to help make ends meet while building my writing career. (It's going, but the going's slow, you know?) The posts have been about two things I know I'm going to need working in independent sales, especially since it's a new field for me.

Thanks again,
Misses E.

Hi Alfa!

I think it's fine to ask your customers for feedback directly. You may have to try different techniques to see which method they are more likely to respond to.

Hi Critical Misses E!

I'm really glad that these posts were able to help you. I hope that your sales work goes well!

» Comcast Customers Are Angry! from WorkFromHomeMomma
Today the blogosphere is full of reports about what can happen when your customers become dissatisfied. Comcast Corporation's (NASDAQ: CMCSA) custome... [Read More]

» The Need For Client Feedback from WorkFromHomeMomma
Do you know how to ask for feedback from your customers or clients? If you are a customer, do you know how to give constructive feedback? This post contains helpful hints for both customers and contractors! [Read More]

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