Devoted to WAHMs -Work at Home Moms

I came across this company that provides high touch virtual contact and loyalty solutions for companies committed to the retention and growth of their high-value customers. VIPdesk specializes in delivering Concierge Programs, Virtual Contact Center Services, and Reward Redemption Services for national brand leaders in the travel, auto, financial services, and retail industries.

From a description on their web site about concierge services:

A. Concierge compensation ranges from $14-$20 per hour. New VIPdesk concierges can expect to earn up to $14 or more per hour. Detailed information about our compensation structure would be provided during the interview process.

A. Full-time team members are eligible to enroll in company benefits on the first day of the following month after hired. VIPdesk's benefits include:

• Health, vision, & prescription insurance
• Dental insurance
• Basic life insurance, supplemental life insurance, short and long-term disability, life and personal accident insurance
• Flexible spending accounts
• 401K plan
• Paid time off (PTO)
• Employee Assistance Programs, Wellness Program, & Maternity Assistance Program
• Discounts on vision, weight management programs, fitness, smoking cessation, and cosmetic dentistry.
• Exclusive shopping discounts on cars and computers and many more perks!!

These type of benefits are not typical of at home or virtual assistant jobs. They are quite comprehensive and enviable. A concierge training class is required and the next upcoming class is scheduled for January or February.

They are currently hiring for the following states:

Arizona, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, and Virginia.

The following are the qualifications for the concierge positions:

Qualifications:

• Concierge positions are available for the following states: Arizona, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, and Virginia.
  
• 2+ years related customer service experience.
  
• Hospitality and Service orientation a must, direct experience is highly desirable;
  
• Some college required. Degree preferred;
  
• Internet savvy – ability to obtain information quickly utilizing online resources and search engines;
  
• Computer literacy required - able to successfully navigate and maneuver across multiple applications simultaneously including our CRM application, AOL Instant Messenger, Internet Explorer, MS Word, Excel and Outlook. Able to learn quickly in a technical environment;
  
• Able to type at least 35 wpm;
  
• Highly resourceful, strong investigative nature, and knowledge of various market offerings;
  
• Outstanding customer satisfaction and follow through skills; understanding the highest levels of customer service;
  
• Polite, friendly and knowledgeable phone demeanor;
  
• Detail oriented, ability to multitask, strong sense of urgency, and commitment to excellence;
  
• Capable of applying experience, training and learned skills when fulfilling standard requests according to specified company standards, policies and procedures as well as any client specializations;
  
• Ability to work under minimal supervision;
  
• Able to work weekend and holiday hours;
  
• Excellent English verbal and written communication skills;
  
• Ability to fluently read, write, comprehend and speak Italian, Spanish, German, or French is preferred;
  
• Highly adaptable, self-motivated, and self-disciplined;
  
• Able to successfully pass a credit, criminal, and employment reference security check;
  
• Able to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction;
  
• Remote Concierge will be required to supply a computer and telephone that meet the minimum hardware requirements (see requirements below for details).

The following items are what you, as the concierge, are required to provide:

• Operating System - Windows XP OR Windows 2000 Pro with service pack 2 (Windows ME and MAC are not supported)
  
• MS Office - Including Word and Excel
  
• Memory - 512 MB RAM or higher
  
• Web Browser - Minimum: IE 6 with service pack 1
  
• Internet Access – 1 .5 Mbps High Speed Internet Access - DSL or Cable Modem (Dial up, Satellite, and Wireless Connections are NOT allowed). Additionally the concierge must have an e-mail account with at least 250MB e-mail storage.
  
• Telephone - Analog (not digital), corded phone (Not Cordless), key pad needs to be on the base (can not be on handset), the handset needs to be removable (cord from jack), a good brand such as Sony, AT&T and Panasonic.
  
• Telephone Access - One work phone line (land line only) dedicated to VIPdesk.
  
• Fax- Ability to receive and send faxes.
  
• Monitor - 800 x 600 resolution
  
• Sound - Sound card with speakers or USB speakers (PC with USB support).
  
• Instant Messenger - Required (AIM)
  
• Anti-Virus Software - Current and regularly updated anti-virus software required (Norton Anti-Virus preferred).
  
• Home Office - Home office is in a separate room that is noise free and has a door with locks.
  
• Shredder Machine – Required
  
• File Cabinets - Required to have file cabinet with lock.

After you submit your resume and answer a questionnaire via their website, which should take about 30-45 minutes to complete, you will have to pass a credit check where they are looking for the following:

• Current accounts placed for collection or accounts charged off as bad debt.
  
• Excessive history of late payments or current accounts with late payments.
  
• Substantial debt as a percentage of position’s salary, even if in good standing.