Without getting into the real nitty gritty do any of you have a problem with calling a customer service line of a merchant you do business with and getting someone in a different country who you can barely understand and who can barely understand you?
I know that call center outsourcing to India and other countries isn't going to end and the quality of the staffing has improved slightly but it still can be very frustrating. Throw into the mix that these call center employees are also working in the wee hours of the morning in order to accomodate the business hours for western, developed countries and you might understand even better why they aren't always working at their best.
India and other countries that accept call center and customer service outsourcing contracts are beginning to look to America's example of allowing employees to do their work in the comfort of their own homes.
They are hoping that the attrition rate, which can sometimes shoot up to as much as 50%, will be made more manageable by turning to the 'home agent culture' solution.
Now is a good time to look into these work-at-home-agent jobs, before they are shipped overseas.
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