Devoted to WAHMs -Work at Home Moms

Great tips here Marta, because it allows us to look at parenting in aother angle to get new insights for letting it work for more rewards... It makes sense... I like your hook here...
http://vipersden.blogspot.com/2006/05/lets-all-shop-at-sears.html

These are very good points and should not be passed over if you ae serious about your business.

Service is sacrificing for the needs of others and yes moms are great at this they do and understand service in this way. However the one thing that moms and others are not very good at is staying on top of their communication skills.

If you have a business this has to be primary and is center to good customer service. Make yourself available to your customers, don't hide. Unfortunately in most homebased businesses we do hide and isolate. This is however a bad practice.

The more visible you are the more your potential and current customers will trust you. This is primary to closing sales.

Get a good email management program and learn to respond quickly (24 hrs or less) to all your email. I recommend Maillop 6.0 by the Internet Marketing group. Its easy and highly effective and reliable including unlimited auto responders, also plenty of tutoring. http://www.marketingtips.com/mailloop/t.x/864834/

All in all don't get lazy about keeping in touch with your customers and the market place. Many, many online home based businesses go bust because of the lack of transparent communication. Don't you be one.

Ellen & Tim,

Thanks for your comments! Communication skills are something none of us can afford to ignore!

Marta

I have to totally agree. Customer Service can make or break your business. I make it a point to answer my emails within 24 hours or less. I had a bad experience with a supplier in which they wouldn't respond to my emails and didn't ship me an order for me. I was so ticked and I ended up refunding the customers money. Believe me, I will not be doing business with that company again. If you want to be a success with your business, you need to offer 'top notch' customer service.

Trisha,

It sets good business apart from bad business doesn't it? Thanks for your comments!

Marta