Alpine Access located in Golden, Colorado is "the world's leading outsourcer of call center services using home-based customer service agents working over the Internet". Well there you have it!
Alpine work-at-home agents provide customer service through telephone calls, web chats, or emails and all from their own comfy homes through the use of their own PC, Internet access, and telephone line. This is exactly what you have been looking for right?
Okay lets see how this process works shall we? The following is what would be required from you:
- Professional, pleasant phone presence.
- Ability to commit an average of 20 – 30 hours per week within the shift window you select.
- Reliably quiet and professional work environment during work periods.
- A reliable personal computer which meets the following system requirements: Windows 98 Second Edition or higher, Pentium II 300 MHz or faster processor, 600MB free hard drive space, 256 MB RAM, Internet Explorer 6.xSP1 or later, antivirus software with current and updated virus definitions, and installed anti-spyware software.
- Subscription to a reliable high-speed ISP service which has bi-directional speeds of 128K or more and which is neither a wireless nor satellite connection. A wireless connection within the confines of your home is acceptable as long as your DSL or cable connection is "hard-wired".
- Ability to be on the Internet and on the phone at the same time without the use of a cell phone or IP phone. The telephone must be a corded traditional telephone. No cordless, cellular/wireless, or VoIP (e.g., Vonage, AT&T, CallVantage). Call waiting must be disabled before each work shift.
- A corded headset with a noise-canceling microphone. The headset must be corded and plug into a corded telephone to allow you to work hands-free.
Some of the info I gleaned in a quick review of their FAQ page.
- There is no fee to apply
- All interviews are over the phone
- You are considered an employee NOT an independent contractor
- Unlike other similar work-at-home jobs, you are paid between calls NOT just for your time on each call
- Pay is typically $9.00 per hour
- You are paid every two weeks through direct deposit
- There are some benefits available after 90 days
- There are NO outbound call positions
- You get paid for training
- **Ability to call a Denver telephone number without incurring a monthly bill that is unmanageable for you to cover (we recommend an unlimited long distance plan)
The last item on this list would be a fee in my mind since I use my cell phone for all long distance calls (since it is included in my plan for free) and that would mean I would have to pay for this type of service without reimbursement, as I understand it.
Okay peoples, I will apply for this job and see what the steps are for application, interviewing, hiring, and training. Stay tuned.
What was the outcome?
Posted by: Anonymous | February 8, 2006 2:09 PM | Permalink to Comment